Manager, eCommerce

PURPOSE

Reporting into the Global VP Marketing, the eCommerce Manager will be a key part of this team, overseeing the sales channel, end-to-end processes related to inventory management (forecasting, buying, in-season management, web catalog management), and overseeing cross-functionally eCommerce operations processes such as fulfillment, returns and customer service.

KEY ACCOUNTABILITIES

• Ownership of complete e-Commerce business PNL, surpassing targets such as net sales, conversion rate and average order value.
• Inventory Planning and Forecasting Analysis in order to determine required assortment plan and buys for DTC business, as well as in-season management actions.
• Responsibility of sales and GM projections by category
• Responsible for the overall performance of the website such as UX/UI, end to end customer experience, merchandising, e-mail marketing and customer service
• Responsibility for inventory exposed online : manage inventory allocation and protection rules of shared B2B/B2C inventory pool in order to meet DTC business objectives. Collaborate cross-functionally to ensure channel alignment.
• Provide input into defining which product line up to be sold online with BU teams, including seeking opportunities to delight our customers through innovative online product initiatives
• Manage the DTC roadmap through scrums with external partners in an agile environment.
• Manage inventory tightly to ensure we remain in-stock of key products for consumers while respecting inventory targets.
• Manage multiple partnerships with suppliers that help support the business
• Develop digital merchandising strategies and  oversee digital merchandiser activities , ensuring all catalog information is optimized and accurate on-site (product pricing, MAP policy adhesion, product images, attributes, product names, product images and product tags, etc.)
• Accountable for site monitoring. Detect and track resolution of issues in a timely manner.
• Work in close contact with IT to resolve any technical issues / bugs on an ongoing basis
• Assist in QA and UAT and development teams in defining test strategy, acceptance criteria, bug fixing and issue resolution.
• Provide accurate, timely and insightful analytics to upper management across all aspects of the eCommmerce business, including inventory management, product performance, site performance, and operational KPIs
• Update and maintain new analytical tools and dashboards
• Derive from analytics, actionable insights and strategies to drive business performance
• Establish new processes and tools for key eCommerce processes, including merchandising & inventory management, catalog information gathering (photography, product descriptions, translations), web catalog management
• Ensure cohesion in processes of cross-functional portions of eCommerce value chain such as fulfilment, returns and customer service. Bridge the gaps and build the connections with such teams.
• Work in close contact with the Operations and Fulfilment team to ensure top customer experience across fulfillment, returns and customer service process.

KNOWLEDGE, EXPERIENCE & SKILLS

• University degree in Business/Commerce, Engineering or related field , or relevant equivalent work experience
• 5+ years of experience working in a retail inventory function (planning, allocation, buying, merchandising), preferable experience managing inventory for an eCommerce business or website within retail organization
• Strong ability in communication in French and in English: must be fully bilingual
• Strong knowledge of Excel. Experience with Google Analytics and/or BI Looker and experience with Salesforce Commerce Cloud considered an asset.
• Ability to multi-task in a fast-paced environment, with excellent attention to detail
• Autonomous, flexible, resourceful and proactive. Comfortable working in new and changing environments while exuding a positive attitude
• Excellent team player , ability to influence, build and manage cross-functional relationships
• Entrepreneurial mindset, and ability to build new processes
• Process oriented, methodical and organized : experience defining complex processes, with proven ability to prioritize, organize and execute in a systematic and organized manner
• Analytical : experience defining business data analysis, creating analytical tools, and deriving actionable insights
• Experience with open-to-buy tools, inventory projection models, and in-season management
• Knowledge and understanding of eCommerce business, including and overview understanding of key eCommerce trends and functions. SEO knowledge an asset.
• Interest in Hockey, with knowledge of Hockey products and equipment considered and asset

WHY JOIN THE CCM TEAM?

• Competitive salaries, including a performance-based bonus program.
• Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
• Group retirement pension plan with employer matching (up to 5% of base salary).
• 3 weeks of vacation per year prorated as of your start date.
• Flexible work schedule.
• Discounted prices on CCM products.
• Free gym.
• Fun social events throughout the year.

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.